As the marketing demand is more and more diversified, the key point that decides the result of competition is after-sales service, especially the products’ quality and function are similar. Since its establishment, Xinhai has believed that, after-sales service is a part of the product, and it is the extension of product value, so Xinhai timely launched its after-sales service system in line with the industry requirements, which effectively ensures that all problems throughout the whole life cycle can be solved timely and effectively.
200+ Ready for Duty
8 nearby After-sales Service Sites
Solve Customer Feedback Thoroughly within 24 Hours
Provide Concrete Solution within 72 Hours
Formal After-Sales System,
Solve all Your Problems
With the service purpose of "rapid response, smooth communication, accurate and efficient, reasonable and thoughtful", Xinhai customer information department will quickly contact the customer within 30 minutes after receiving the customer's demand, and understand the specific situation, roughly determine the source of the problem, then deliver the problem to the corresponding technical department.
Combining with its own business, Xinhai builds the large technical team, which is divided into Mine Research Institute, Mine Design Institute, Mechanical Design Institute, Installation & Commissioning Service Centre. According to the problem situation conveyed by the customer information department, the corresponding department will find out the cause of the problem in terms of plant design report, equipment drawing and process flow.
Based on twenty years of mineral dressing experience and mineral processing knowledge, Xinhai technicians will check the common mineral processing problems one by one, and put forward the targeted solution. If necessary, Xinhai will arrange the relevant technical personnel to the project site for professional guidance, striving to minimize the customer’s loss.
Xinhai sets up a Project Department and allocates one-to-one project manager for each project, which not only provides professional whole-process management service, strictly controls the project progress and ensures project duration, but also solves the project problems in time, collects customer feedback and improvement opinions, which provides a better development direction for equipment research and design.
Eight Global After-sales Service Sites,
Make Service Within Your Reach
With the boost of "the Belt and Road Initiative", Xinhai ushered in the broad development opportunities, whose global strategy was accelerated gradually. Now, Xinhai has built its huge after-sale service site, Yantai headquarters and Beijing branch are main sites, while Sudan, Iran, Zimbabwe, Tanzania, Peru, Indonesia these six overseas offices secondary. And its mineral processing EPC service has served more than 90 countries and regions in the world.The "localized efficient service" strategy, centering on the needs of local customers, provides 100% guarantee for Xinhai after-sales service. Our customers from local or neighbor countries can directly contact the nearest office if they have any problems, which can quickly solve their problems.
To Xinhai, the professional after-sales service not only needs to balance excellent professional knowledge and rich practical experience, but also needs to keep a high sense of responsibility for customers. Xinhai knows that professional and complete after-sales service is an important way to improve our development. In the future, Xinhai will continue to create high-quality mineral processing equipment and consistently provide customers with reliable mineral processing EPC service, so as to achieve the win-win development.